Safety and Security

Personal Security

Cuenca is generally considered one of the safer cities in South America.  Police officers and security guards are a familiar presence on many streets throughout the city.  Nevertheless, as in any urban area, it is wise to take a few common-sense precautions to protect yourself and your belongings.  Although we have never experienced any problems in the historic district, we recommend that women avoid walking alone late at night.

For additional peace of mind, we recommend following these safety precautions advised by Ecuador's Tourist Office:

• Leave valuables at home.  Keep important documents, jewelry, and other valuables safely stored in the apartment.
• Protect your belongings in crowded areas.  When walking around the city, particularly in busy or crowded places, wear your handbag or backpack on your front rather than your back, and keep your camera secure.
• Keep your belongings close when dining out.  At bars and restaurants, keep your backpack within sight and in physical contact with you.
• Beware of distraction tactics.  If someone tells you that a liquid, such as mustard or mayonnaise, has been spilled or sprayed on you, do not let strangers help you clean it up. This may be a distraction intended to facilitate theft.
• Trust your instincts.  If a stranger approaches you in a way that makes you uncomfortable, move to a safer location, such as a nearby shop or restaurant, or seek assistance from a police officer or security guard.
• Do not admit strangers into your residence.  Never allow unfamiliar individuals to enter your apartment or other accommodation.
• Stay in familiar, populated areas at night.  After dark, remain within a few blocks of areas frequented by tourists and other pedestrians, and avoid poorly lit or deserted streets.
• Be cautious with strangers.  Do not accept drinks, food, or other items from people you do not know.
• Seek information from reliable sources.  If you need tourist information or assistance, consult authorized tourist information centers or official sources.

By following these straightforward precautions and remaining aware of your surroundings, you can help ensure that your visit to Cuenca is both safe and enjoyable.

Road Safety

Many of Cuenca’s streets and sidewalks are narrow, and traffic, particularly buses, often move quickly and close to the curb.  For your safety, we strongly recommend walking well away from the edge of the sidewalk.  If the sidewalk is crowded, it is safer to let others pass you, even if they choose to walk along the road.

Never assume that traffic signals or zebra crossings guarantee you the right of way.  Drivers may not stop for pedestrians, even at marked crossings.  Always look carefully in both directions and make sure the road is clear before stepping into the street.  Stay alert and exercise caution whenever crossing a road in Cuenca.

Local Phone

We provide a smartphone for making local calls during your stay.  For your security, avoid carrying the phone in an outer jacket pocket, where it could be an easy target for pickpockets.  Do not display the phone unnecessarily in public and keep it out of sight whenever you are not using it.

If you need assistance, you can call our property manager, Cecilia Bogaard, at 099-066-8032.  Her number is saved under “Favorites” on the smartphone provided in the apartment.

The phone comes with a prepaid SIM card and a small amount of credit for making calls.  If you need additional calling credit or mobile internet data, you can purchase top-ups and data packages at many pharmacies and other shops throughout the city.